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Frequently Asked Questions

Find answers to common questions about our services, ordering, and delivery.

What is a tiered cake?

A tiered cake is a cake with multiple layers stacked on top of each other, creating different levels. Each tier can be a different size and flavor, and they're often used for weddings and special celebrations.

How should I store my cake?

Store your cake in a cool, dry place away from direct sunlight. If your cake has fresh cream or perishable fillings, it should be refrigerated. For best results, bring the cake to room temperature before serving.

Where are you located?

We are located in Whanganui, New Zealand.

Do you deliver?

Yes! We offer free delivery within Whanganui city limits for all orders. For deliveries outside the city limits, please contact us to discuss options.

What are your hours?

We operate Thursday, Friday, and Saturday with flexible hours. Please contact us to arrange a consultation or pickup time that works for you.

How soon do I have to pay?

We require a 50% deposit to secure your order. The remaining balance is due within 4 days of your event or pickup date.

Can I supply my own decorations?

Yes, you're welcome to provide your own decorations! Alternatively, we can source decorations for you at an additional cost.

What cakes do you make?

We specialize in custom cakes with American buttercream frosting. We occasionally use fondant accents for special designs. Please note that we do not make novelty cakes.

Is your kitchen registered?

Yes, our kitchen is registered with the Whanganui District Council and meets all health and safety requirements.

How do I transport a cake?

We provide delivery for your convenience. If you prefer to pick up your cake, we recommend placing it on a flat surface in your vehicle, such as the floor or boot, and driving carefully to avoid any movement.

Where is best to sit my cake?

Display your cake in a sheltered area, out of direct sunlight, and in a cool location. This will help maintain the cake’s appearance and freshness throughout your event.

Do you offer shipping?

Currently, we offer limited shipping for cookies only. Please contact us for more information about shipping options.